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WARRANTY INFORMATION

METKA offers industry-leading warranties for a period of 1 years from the date of purchase on products. Please see the  user manual for the specific length of your product’s warranty.

The METKA Warranty is intended for defective parts/products. Any product purchased on METKA store has a 30-day money-back guarantee if you are not completely satisfied. For any product within its warranty period, a replacement product will be sent out in a timely manner. Personalized items are covered under warranty if there is a manufacturing error or product defect.

METKA takes the authenticity of our products and your experience as a valued customer seriously. Please only buy from our website. Purchases from other non-authorized resellers are not considered authentic goods and have no warranty.

RETURNS

Our products are backed by our 30 day money back guarantee. If you have purchased a METKA product from our store within the last 30 days and would like to return it, simply contact our customer support team to receive a full refund of your purchase price, less shipping and handling costs. Returned items must be in new, unused condition, and shipped back in their original packaging. To return bundle or multi-pack items, the whole bundle or multi-pack must be returned. The customer is responsible for the return shipping fees. Refunds are usually processed within 5 to 7 business days. 

 

CONTACT INFORMATION

For fast, courteous service, please call our Customer Service Team. If you prefer, you can also email or complete our online form, and we will respond to your request within 24 hours.

• Phone: (+86) 135 0274 5435  (M-F from 5:00pm-8:00am PST)
  
• Email: metka.household@outlook.com
• Contact Us Form